Benchmarking performances of airline management models among domestic airlines in Nigeria
Date
2024-07
Authors
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Publisher
Federal University of Technology, Owerri
Abstract
This study considers Benchmarking of Airline Management Models amongst Domestic Airlines in Nigeria. To guide the study, four research questions and four hypotheses were formulated. The population consisted of Station Managers of the airlines, and Airline personnel, Airport workers, regulatory representatives which consisted of NCAA, NAMA, FAAN from across four Airports in the South-South, Nigeria. A sample size of 180 respondents randomly selected from the four (4) airports in the study area. Airport management model questionnaire were developed. The instrument was validated and tested for reliability using the Split-half method. The instrument yielded a reliability coefficient 0f 0.85. Descriptive Statistics (Pearson Product Moment Correlation [PPMC] and nonlinear Regression Statistics) were used to test the hypothesis. Four (4) dependable variables which comprises of customer satisfaction, operational profitability, operational efficiency, and operational safety of the sampled Airlines were analyzed regarding each airlines management models. The result show that all four variables analyzed were above .05 level of significant, at the degrees of freedom of the respective numbers of observations therefore the null hypotheses for the objectives were not retained. The findings show that the overall performances of Domestic Airlines in Nigeria are largely dependent on management models’ compositions: significant improvement on customer Satisfaction, airline profitability, operational efficiencies, and operational safety will certainly make Airlines operations very profitable in Nigeria. It was therefore recommended among other things, efforts should be made upgrade their operational performances through Benchmarking for a more improved customer satisfaction, productivity, efficiency, and safety of the airlines.
Description
This thesis is for the award of Master of Science (M.Sc.) in Air Transport option
Keywords
Airline management models, customer satisfaction index, operational profitability index, operational safety index, and airline efficiency, overall airline performance, moribund, Department of Transport Management
Citation
Arauko, J. D. (2024). Benchmarking performances of airline management models among domestic airlines in Nigeria (Unpublished Master's Thesis). Federal University of Technology, Owerri, Nigeria