Port service quality study of Nigerian sea ports
Date
2017
Journal Title
Journal ISSN
Volume Title
Publisher
David Publishing
Abstract
This study is focused on service quality assessment in the Nigerian ports with Western and Eastern port zones as study areas. It discovered the level of satisfaction derived by port users by evaluating expectations and perceptions at the ports using some selected analysis tools to test raised hypothesis. This evaluation was based on the service quality model as developed by Parasuraman within the core dimensions of Empathy, Responsiveness, Tangibles, Reliability and Assurance. The attributes of expectations and perceptions raised within these dimensions were addressed with two hypotheses. H1 (Hypothesis one) and H2 (Hypothesis two) were addressed with the results of Factor Analysis which identified the significance port users attach to service quality dimensions and their respective attributes.
Description
The article has table and figure
Keywords
Service quality, port, expectation, perception, Department of Maritime Management Technology
Citation
Onyemechi, C., Amanze, A.C., Igboanusi, C. & Sule, A. (2017). Port service quality study of Nigerian sea ports. Journal of Shipping and Ocean Engineering, 7, 59 - 64