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  1. Home
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Browsing by Author "Erumaka, O."

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    A comparative analysis of productivity and fare variations of Nigerian Airlines
    (U. P., 2017) Ejem, E. A.; Ekeugo, D. N.; Dike, C. U.; Chukwu, O.; Igboanusi, C. C.; Erumaka, O.
    This paper examined productivity variations occurring among different airlines In the study, quantitative techniques such as The pair-wise t-test was utilized in the analysis of the available seat kilometrage (ASK) performed by the various airlines within the study period. The study shows that, there were significant relationships between aircraft utilization, passengers operation and airline productivity, at 0.05 level. The relationship between fare and productivity was statistically insignificant at 0.05 level. There were also productivity variations occurring between different airlines selected for the study. We recommend that efforts should be made to quicken the time spent on the ground by aircrafts of various airlines operating in Nigeria, as less time spent by aircraft on the ground enhances aircraft utilization, which will in the main, boast productivity.
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    Analysis of determinants of airlines productivity in Nigeria domestic network
    (U. P., 2017-12) Ejem, E. A.; Ekeugo, C. U.; Dike, D. N.; Chukwu, O.; Igboanusi, C. C.; Erumaka, O.
    This study set out to ascertain the determinants of the productivity of the Nigerian airline industry. The study superficially examined the extent of these determinant factors on airline productivity. In the study, quantitative techniques such as one simple t-test and Friedman’s rank test and were employed. The data used in the study were both secondary and primary data collected from the airline employees and customers (passengers) in selected airlines of MMA and Port Harcourt International airport in Nigeria, using structured questionnaires and oral interviews. The critical factor affecting airline productivity in Nigeria is Sincere and responsive attitude to passenger complaints, with a mean rank of 26.79. This is closely followed by Age of aircraft, with a mean rank of 26.09, and Technical qualities/success to complete a trip, with a mean rank of 24.68. The least factor in order of importance is prompt response of employees of the airline to your request or complaints, with a mean rank of 13.74. Hence certain factors are more critical to airline productivity in Nigeria.
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    Evaluation of airline service quality attributes: The Nigerian experience
    (U. P., 2017-12) Ejem, E. A.; Dike, D. N.; Igboanusi, C. C.; Ezenwa, A.; Erumaka, O.; Chukwu, O. E.
    Airlines are suffering from such competition. Service quality is typically defined regarding consumer satisfaction. The purpose of this paper is to provide a better understanding of how satisfaction level among passenger with Arik and Aero Airlines is and how its managers can improve their service quality. To reach to achieve this purpose, we have studied different models of service quality measurement and adopted Gronroos model as a comprehensive model, we developed and adopted it to encompass various aspects of airlines’ services. We inclusively inferred that passengers of Arik and Aero are not satisfied with the perceived services and it warns manager to focus on passengers’ expectations. Tangibles, assurance, responsiveness, reliability, empathy, image and technical quality are seven features of the model, and in all of them, passengers feel dissatisfied. Managers should treat employees, improve visual facilities and coordinate all people, departments, and organizations involved with the airline. Finally, with airline must measure passengers’ satisfaction and service quality seasonally to keep the services corresponded with customers’ opinions.
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